Why Digital Transformations Falter

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A key reason many so called "Digital Transformations" falter after a short period is that the initial shift from disjointed process and task oriented technology attitude to a holistic human centric posture yields enourmace gains in a very short period of time. Unfortunately, this usually comes with a side effect of painfully illustrating blind spots and gaps which are often misattributed to the shift. It can be exceedingly difficult to illustrate a "before" and "after" picture if, in the case of the blind men and the elephant, you are now able to SEE the elephant and are now trying to explain the difference between the world of the blind men, and the world of the seeing. Too often, businesses (in particular) take the gains as an obvious effect from a shift, but then stall because they now realize problems that "seem" new, but are actually just now finally visible.

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