So I thought I'd investigate SAAS online chat components and I consulted the almighty google and selected my first contender. boldchat seemed like a good option until I discovered it seemed to need an exe to function. As I'm a max/linux snob, this immediately removed it from the running. My next contender was selected from a post on Stack Overflow was olark. I'll have to say that from the get-go, this seems like a very fully featured and easy to use tool. I was up and running within 5 minutes. After toying with this for a bit, I'm really quite impressed. If you need a quick and easy online chat on your web property, olark is a great way to get moving quickly.