We try so hard to get our IT infrastructure organized, but I wonder how useful that is. In a typical business environment, we see these high costs of software "overhead" and try as hard as we can to reduce the cost to zero.
The problem with this is that we got our original gain from technology, not necessarily from the advantage of the technology itself, but also from the chaos created by changing from one paradigm to another. It is almost like a nuclear reaction and is just about a difficult to control. Too many restrictions and the energy disappears... Not enough restrictions and ... well BOOM!!!
Finding the balance between the highest energy and the highest entropy is a difficult task in IT indeed.